En parcourant le blog de Seth Godin ce matin, je suis tombé sur cette note que je trouve fort sympathique…
What people want
The same thing everyone else is having, but different.
A menu where the prices aren’t all the same.
More attention than the person sitting next to them.
A slightly lower price than anyone else.
A new model, just moments before anyone else, but only if everyone else is really going to like it.
A seat at a sold out movie.
Access to the best customer service person in the shop, preferably the owner.
Being treated better, but not too much better.
Being noticed, but not too noticed.